Contact Us
Call for urgent water, flood, sewage, fire, smoke, or mold-related property concerns in Schertz, TX and surrounding service areas.
Emergency? Do Not Wait.
If you are currently experiencing active water damage, a flood, or a sewage backup, please call us directly to discuss the situation.
(726) 200-6317Headquarters
100 Schertz Pky
Schertz, TX 78154
Phone
(726) 200-6317Hours of Operation
24 Hours a Day, 7 Days a Week
Available for emergency calls.
Before You Call or Submit
A few details help us understand the situation quickly. Please be ready to share the property address, the best phone number to reach you, when you first noticed the issue, and the rooms or materials that appear affected. If you know the source—such as a broken pipe, appliance leak, roof opening, overflow, or backup—include that information as well.
Let us know whether water is still flowing, whether standing water is present, and whether the area involves electrical hazards, a sagging ceiling, or contaminated water. Do not enter an area that appears unsafe. Photos can be useful for your own records, but please prioritize personal safety and call (726) 200-6317 for an urgent situation.
If the source has already been stopped, avoid making the area harder to evaluate. Do not use a household vacuum on standing water, remove wall or floor materials, or place ordinary fans in a sewage-affected space. Keep children and pets away from the affected area. If you can do so safely, preserve access to the rooms involved and avoid moving contents between wet and dry spaces.
For a water event, it is helpful to identify the type of surface involved, such as carpet, wood flooring, drywall, cabinets, or contents. For smoke or fire residue, describe the rooms affected and any odor or soot you have noticed. For mold concerns, explain where it is visible and whether there has been a known moisture issue. You do not need to diagnose the problem; straightforward observations are the most useful starting point.
Request Service Online
Use this form for a service request or to describe non-immediate damage. After you submit, the request is received with the contact information and property details you provide. A team member can review the description and follow up using your phone number to clarify the conditions, confirm whether the location is within the service area, and discuss appropriate next steps. For active damage or a time-sensitive concern, calling is the better way to communicate directly.
In the message field, include the best time and way to contact you, whether someone can provide access to the property, and any safety details that should be known before an assessment. You may also mention work already completed, such as shutting off water or moving belongings. Submission does not require policy information or a final diagnosis. The purpose of the first contact is to gather clear facts and determine the most appropriate next conversation.
Please use a current phone number and a complete property address so the request can be matched to the right location. If circumstances change after submission, call (726) 200-6317 with the updated details.