Privacy Policy

We may collect information you voluntarily provide when you call us, request service, or submit a website form. This may include your name, phone number, email address, property address, service needs, and the content of your message.

Our website host and standard internet infrastructure may also process technical information such as IP address, browser type, device type, referring page, and request timestamps for security, reliability, and troubleshooting.

We use submitted information to respond to inquiries, coordinate requested restoration services, communicate about an active request, maintain service records, protect the website, and meet applicable legal obligations. We do not sell personal information.

Information may be shared with service providers that support website hosting, communications, or requested restoration work; with insurers or other parties when you ask us to coordinate documentation; or when disclosure is required by law or needed to protect people, property, or legal rights. These parties receive only the information reasonably needed for that purpose.

This website may use essential browser storage needed for normal operation. Links to third-party websites, including Google, are governed by those providers' own privacy practices. We are not responsible for the content or privacy practices of external sites.

We retain information for as long as reasonably necessary to answer requests, provide services, maintain business records, resolve disputes, and comply with law. We use reasonable administrative and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.

You may ask to review, correct, or delete personal information you submitted, subject to legal and recordkeeping requirements. You may also ask us to stop non-essential communications. To make a request, call (726) 200-6317.

Messages about water, fire, mold, or sewage damage may describe conditions inside a home or business. Please submit only the information needed for us to understand and respond to the request. Do not include passwords, financial account numbers, medical records, government identification numbers, or other highly sensitive information in the message field. If photographs or documents are requested later, we will explain how they may be used for assessment, project communication, or recordkeeping. Property details are handled under the same retention, security, and sharing practices described in this policy. Calling us is available when you would rather discuss the situation directly before providing written details.

This website is intended for property owners, occupants, and authorized representatives seeking restoration services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this policy as our practices or legal obligations change. The date above identifies the latest revision.

Questions may be directed to Water Damage Cleanup Schertz at 100 Schertz Pky, Schertz, TX 78154, or by calling (726) 200-6317.